Frequently Asked Questions

Prints

  • Starting with an original hand-drawn sketch, each print is carefully scanned and digitally edited to ensure that it reflects the original artwork. Every limited edition print is numbered and signed by the artist, and comes with a certificate of authenticity to guarantee its provenance and quality.

  • The fine art paper used is archival quality, acid-free, and has a textured surface, providing a natural white base. We use a hybrid mix of pigment and dye inks, which are fade-resistant and produce rich, deep blacks.

  • Prints are standard paper sizes below. Sizing of each print is dependant on the size and level of detail of the original drawing.

    A3 size 29.7 x 42 cm 11.7 x 16.5 inches

    A4 size 21 x 29.7 cm 8.3 x 11.7 inches

    A5 size 14.85 x 21cm 5.8 x 8.3 inches

  • Keep your print in a dry, cool place away from direct sunlight, as the archival quality paper and inks used can fade over time when exposed to harsh elements. Using a frame mount to separate the print from the glass can also help protect it from moisture and other potential damages. With the right care, your art print can last for decades.

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Payment & Shipping

  • Credit and debit card payments from Visa, Mastercard, American Express, Maestro, Apply Pay, Google Pay and Paypal.

  • Prints are packaged with a hard backing card, in eco-friendly, compostable clear sleeves. This is sent in cardboard mailers and marked as fragile to ensure the package gets to you in top condition. A3 prints are sent in postal tubes.

    Shipping will take approximately 5-7 working days from placing your order in the UK. Shipping times vary internationally.

  • All prints are shipped my Royal Mail UK and costs correspond to their shipping fees i.e. £3.50 for UK and £12 for international orders.

  • For any reason you are not satisfied with your art print, we offer a hassle-free return process. We take pride in our high-quality prints, and if there are any damages during shipping, we will gladly replace your order. We kindly ask that you contact us at ellabelart@gmail.com within 14 days of receiving your order to initiate the return process.

  • Please email ellabel.art@gmail.com and we will get back to you within 2 working days.